The Importance of Decision Maker Empathy & Respect

Abstract

The way that decision makers treat those who appear before them influence perceptions of the delivery of justice. This paper considers the impact of the mispronunciation of an Indigenous Nation by the Supreme Court of Canada and applies both John Travolta’s famous mispronunciation at the Academy Awards and the John Wayne worldview to call on adjudicators at all levels to consider the procedural experience of those they offer justice to.

[ full article in PDF ] published April 2, 2022

CanLII link: https://www.canlii.org/en/commentary/doc/2021CanLIIDocs13627

Permanent link: https://perma.cc/6BX8-J5CY

by Marc Bhalla, LL.M. (DR), C.Med, C.Arb

 


from Volume 2